Classes are largely based on pre-recorded videos/written modules and may include automated interactive elements, like quizzes. Students can access course materials as soon as they purchase the class and can generally complete classes at their own pace, although some classes are designed to drip content each day or week. There is limited or no direct contact with the instructor.

We do offer certificates of completion. In order to receive your certificate, you must complete all of the lessons in the course. We also offer CEUs for some of our courses (it will be noted in the course description if so), however you should check with your certifying body before enrolling to make sure they will accept them. We are not accredited through the International Association for Continuing Education Training  (IACET) or other such organizations since the process to become accredited does not fit with our rapid development model.   We do follow the generally accepted standard of one hour of instruction converting to .1 CEUs (10 hours = 1 CEU), and on request we are happy to provide you with the documentation certifying bodies typically request in deciding whether to approve CEUs: the class learning objectives, an outline of the topics covered and methods of instruction, the timeframe for the class, and the instructor bio.

Your class will be accessible for a minimum of 365 days from the time of purchase for classes with open enrollment or the first day of class for classes with a set start date as long as you are in good standing, though we reserve the right to remove access to classes for policy or legal reasons. 

Most of our regular Classes include one or two modules that you can preview before buying. Master Classes are not pre-recorded so we cannot provide a preview of them. However, if you visit the class registration page you'll find a video of the instructor that you can watch to get a sense for his or her knowledge and style, plus one or more free resources related to the class to help you gauge what class will be like.

For Master Classes, we offer a no-questions-asked refund at your request any time before the third class session begins.

For regular Classes, we offer a no-questions-asked refund at your request within 30 days of purchasing a class, as long as you have not completed more than 2 modules of the course.

We'd love to hear your idea! Please contact us and tell us about it, including what problems the class would solve for people, and if you want to teach a course on the topic or are just recommending it as something we should cover. 

We sometimes feature people who give us ideas for classes on our website or in marketing materials. Please let us know if you'd prefer that we don't feature you and we'll make sure not to.